Customer Grievance Redressal Mechanism

1. Objective

Fundcrest Capital is committed to providing prompt, fair, and transparent resolution of customer grievances in compliance with applicable Reserve Bank of India (RBI) guidelines. This page outlines the grievance redressal mechanism, escalation levels, and timelines for resolution.

2. No Physical Branch Disclosure

Fundcrest Capital does not maintain physical branch offices. All customer grievances are addressed through a structured functional escalation mechanism as detailed below.

3. Customer Grievance Redressal Mechanism

Customers may raise their grievances through the following escalation levels. Each level has defined timelines to ensure timely resolution.

4. Escalation Matrix & Resolution Timelines

5. Grievance Redressal Flow

01

Step 01

Customer Care

TATWithin 15 days

Mr. Jitendra Singh

customergrievance@fundcrest.com+91 8118845455

02

Step 02

Escalation to Chief Grievance Officer

TATWithin 15 days

Mr. Vinit Jain

grievance.escalation@gmail.com+91 9351439082

03

Step 03

RBI Procedure

TATWithin 30 days

If the issue still remains unresolved, customers may approach the RBI Ombudsman / Regional Office of DNBS of RBI.

crpc@rbi.org.in

6. RBI Ombudsman – Complaint Management System (CMS)

If a complaint is not resolved, or if the customer is not satisfied with the resolution provided, the customer may approach the Reserve Bank of India through the Complaint Management System (CMS):

Website: https://cms.rbi.org.in

7. Commitment

Fundcrest Capital endeavours to resolve all customer complaints within the stipulated timelines in a fair, transparent, and customer-centric manner, in line with RBI guidelines and best practices.